Privacy Policy
DocuAlerts ("we", "our", or "us") is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, platform, and related services.
By using DocuAlerts, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our services:
- Name, email address, phone number, and company details.
- User account information and login credentials.
- Documents uploaded to the platform.
- Document categories, expiry dates, renewal dates, and related metadata.
- User activity logs and platform usage information.
- Technical information such as IP address, browser type, device information, and operating system.
2. How We Use Information
We use the information we collect to:
- Provide and maintain DocuAlerts services.
- Track document expiry dates and compliance requirements.
- Send automated expiry and renewal reminders.
- Improve platform performance and user experience.
- Respond to customer support requests and inquiries.
- Maintain platform security and prevent unauthorized access.
- Comply with applicable legal and regulatory requirements.
3. Document Data & File Storage
DocuAlerts allows organizations to upload, store, organize, and monitor business documents and records. Documents uploaded to the platform remain the property of the respective customer or organization.
We do not access, review, or use customer documents except where necessary to provide platform functionality, technical support, security monitoring, or when required by law.
4. Automated Notifications & Reminders
A core feature of DocuAlerts is automated document expiry and renewal notifications. The platform may send reminders through email or other configured notification channels based on document expiry dates and user settings.
Service-related notifications, security alerts, and account communications may also be sent as part of the normal operation of the platform.
5. Data Security
We implement appropriate technical and organizational measures to safeguard information against unauthorized access, disclosure, alteration, misuse, or loss.
While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal or business information.
Information may be shared with trusted service providers who support the operation of our platform, including hosting providers, email delivery services, analytics tools, and technical support partners.
We may also disclose information when required by applicable law, legal process, or governmental request.
7. Cookies & Analytics
Our website may use cookies and similar technologies to improve website functionality, understand user behavior, remember preferences, and enhance user experience.
Users may choose to disable cookies through their browser settings, although certain features of the website may not function as intended.
8. Data Retention
We retain information for as long as necessary to provide services, maintain customer accounts, comply with legal obligations, resolve disputes, and enforce our agreements.
Upon account termination, information may be deleted, anonymized, or retained where required by law or legitimate business purposes.
9. Your Rights
Subject to applicable laws, users may have the right to:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request deletion of personal data where applicable.
- Object to certain data processing activities.
- Request a copy of information associated with their account.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page together with the revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
DocuAlerts
Email: info@docualerts.com
Website: https://docualerts.com